RLID is modernizing our credit card payment system in advance of launching V4. This transition lets RLID offer a more modern integrated subscription to our customers.
What you need to do
Set up an account in the new system
You can set up your account online through one of the links below, or you can call RLID Support to do it over the phone.
- $35 per month
- 1 user account
- $104 per month
- Up to 10 user accounts
- $138 per month
- Up to 15 user accounts
- $230 per month
- Up to 25 users per month
If you have any questions about your current subscription plan, please reach out to support [at] rlid.org (support[at]rlid[dot]org) or leave a voice message at (541) 682-1100. More details about the subscription levels and what is included in each can be found on RLID's subscription page.
Set up instructions
These links are hosted by our payment processor, Helcim. When you get to the page, you will need to:
- Add your current contact information
- Add your credit card or banking information
- Agree to the subscription terms of use
- After submitting, you will receive a couple emails from Helcim. One of which is an email confirming your subscription which will also include a link RLID's customer portal.
Cancel all existing payment arrangements
If you set up any automatic payments through your bank or credit card, these must be canceled.
Contact us if there is a problem
Please email support [at] rlid.org (support[at]rlid[dot]org) or leave a voice message at (541) 682-1100.
What is changing
RLID customers will no longer receive paper invoices in the mail.
RLID customers will be able to update payment methods, see past transactions, and cancel a subscription without waiting for RLID Support. When the updated website is available, customers will be able to do these things without leaving RLID. During the transition, RLID customers will use the Customer Portal site provided by Helcim.
Who this apples to
This change applies to all RLID customers.